Privacy Policy

Keys of Empowerment Counseling LLC  respects the privacy of all individuals who visit this website and seek mental health services. This Privacy Policy describes how information may be collected, used, and protected when you visit this website or communicate with the practice.
 
# 1. Information We Collect
When you interact with this website, certain information may be collected including:* Name* Email address* Phone number* Appointment scheduling details* Information voluntarily provided through contact forms* Website usage data (such as IP address, browser type, and pages visited)Any personal information submitted through contact or scheduling forms is provided voluntarily.
 
# 2. Protected Health Information (PHI)
If you become a client of Keys of Empowerment LLC, certain information may be considered **Protected Health Information (PHI)** under the **Health Insurance Portability and Accountability Act (HIPAA)**.Protected Health Information may include:* Mental health history* Treatment information* Insurance information* Appointment recordsPHI is handled in accordance with HIPAA privacy and security standards. This website is intended for informational purposes and initial contact only. Sensitive clinical information should not be submitted through website contact forms.
 
# 3. How Your Information Is Used
Information collected through the website may be used to:* Respond to inquiries* Schedule appointments* Provide information about therapy services* Improve website functionality and user experience* Maintain communication regarding servicesInformation provided will **never be sold, rented, or shared for marketing purposes**.
 
# 4. Third-Party Scheduling and Technology
This website may utilize third-party platforms for scheduling or service delivery, such as secure practice management software or appointment booking tools.These platforms may collect and store limited information necessary to facilitate appointments. Such providers may maintain their own privacy policies and may operate as **HIPAA-compliant business associates** when handling Protected Health Information.
 
# 5. Security of Information
Keys of Empowerment LLC takes reasonable administrative, technical, and physical safeguards to protect personal information.However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Users should avoid transmitting sensitive health information through website forms or email unless directed through a secure portal.
 
# 6. Cookies and Website Analytics
This website may use cookies or analytics tools to collect non-identifying information such as:* Pages visited* Time spent on the website* General geographic regionThis information helps improve website functionality and user experience.
 
# 7. External Links
This website may contain links to external websites for informational purposes. Keys of Empowerment LLC is not responsible for the privacy practices of external sites.
 
# 8. Your Privacy Rights
Visitors may choose not to provide personal information through website forms. If you wish to request that previously submitted contact information be removed, you may contact the practice directly.Clients receiving therapy services will be provided with a separate **Notice of Privacy Practices** that explains how Protected Health Information is used in clinical care.
 
# 9. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in services, technology, or legal requirements. Updates will be posted on this page with the revised effective date.
 
# 10. Contact Information
If you have questions regarding this Privacy Policy or privacy practices, please contact Keys of Empowerment Counseling LLC
Lead therapist:
Raphael A. Tramble, LMSW
413-342-5163 (Business Line verified by Google)
586-261-3462 (Cell)